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Frequently Asked Questions

In this page you will find the most frequently asked questions about IPTV. We have answered our customers’ questions. 


Frequently Asked Questions

What is IPTV?

IPTV or Internet Protocol Television, is a new technology that allows you to watch TV through internet connection instead of cables and satellites.

What Do I Need To Benefit from IPTV?

All you need to get access to IPTV Channels, Movies & Series is a good internet connection – at least 4.0 Mbps-, a Smart Device  (Smart Tv, Android box, Mag….) and an IPTV subscription.

Can I Use IPTV As I Live In An Apartment?

The most amazing feature of IPTV is that you can use it anywhere as long as you have a good internet connection and an iptv subscription.So yeah, You can use IPTV in your apartment, office and outdoors.

Can I Buy IPTV If I Don't Have Satellite services?

Absolutely yes. You can buy an IPTV subscription and get access to thousands of international Tv channels, movies & series with installing any type of satellite dishes. However you will need an internet connection of at least 4.0 Mbps.

Can People From Outside USA, UK & CA subscribe?

Yes, if you are from anywhere in the world you can get your subscription and enjoy your favorite Tv shows…

Can I Use My Subscription On Multiple Devices?

Yes, you can use your subscription on multiple devices , but you should be aware that you can not be watching on them at the same time.

How Do I Do a Diagnostic Test On My Device?

1 Re-check your iptv activation details and make sure you have entered them correctly.

2 Reboot your router and check if your device is configured and connected to the internet.

3 check your other devices connected to the same network and make sure they are not overloading your network with downloads, uploads or streaming…

4  For a good experience with IPTV we highly recommend that you have 10 Mbps download and upload internet speed. higher is better.

5 Reboot your iptv device 

6 Use LAN (Ethernet) cable instead of Wifi

7 Make sure no one else is using your iptv subscription

8 If all the above are good, please visit  www.whatismyip.com and send us your IP Addreess to check it

9 Update the device & iptv app your using

10 check if your Internet Service Provider is having problems in your area. check from here: downdetector.co.uk

What Should I Do If a Channel stops while I am Watching?

if a channel you are watching suddenly stops while you are watching, all you have to do is to change the channel and return back. this way it should work again.

Why All Channels Are Blank?

if this happens, and you are using a set-top box such as MAG or AVOV after just setting up your device with our servers, you will have to perform a hard reset. to do so, just power off your device, unplug your power cable then replug it again

Some Channels Are Not Working?

We can not promise all channels are working properly due to your Internet speed, Individual channel technical difficulties or if incompatible device/app/program is used.

I Can Not Watch , AM I Blocked?

Please check whether your account is used on other devices.
If yes, please visit www.whatismyip.com by using a computer, and find your IP Address, next send your IP Address to us for restoration. Please note that 1 subscription can only be used on 1 device at the same time, otherwise your account would be banned soon because of automatic security defense.

We only restore it for 2 times for 1 subscription. If your account is banned again after restoration please contact us.
*If you abuse our service with using multiple devices for 1 subscription be aware we may permanently ban your subscription.

What Is The Difference Between IPTV & Satellite TV?

The difference between satellite tv and IPTV is that satellite TV requires installing a dish outside your house and fix it in an exact frequency to get access to limited TV channels. But with IPTV all you need is an internet connection and IPTV subscription and you are ready to go.

What Are The Devices Supported By IPTV?

Our IPTV subscriptions are compatible with all smart device and apps, such as: Android Boxes, Smart Tvs, Mags,  Smartphones, iPhone, Mac, windows…

How Do I check My Internet Speed & Quality?

To check the quality of your internet, all you have to do is to go to: http://www.speedtest.net and click on GO. wait for the test to finsh and you will get your internet speed. Plese note that  4.0 Mbps is the minimum requirement.

Why I can't Access My Account?

if you couldn’t access your account, please make sure your device is connected to the internet. Then look at your IPTV subscription nfo and make sure you haven’t made any mistake while inserted them and note that Capitalized letters Must be Capitalized. Finally you should make sure that no one else is using your subscription as you can not use 1 subscription on two devices at the same time.

How Can I Pay My IPTV Subscription?

You can pay your IPTV subscription via Paypal or Credit Cards with automatic currency conversion and no hidden fees.

Does My IPTV Subscription Starts Once I Order It?

Your IPTV subscription start the moment you receive your account details either via your Email address or Whatsapp number.

Why My Channels Are Not Working?

-From time to time we reboot and swap channels when needed to fix some issues, so just give it a couple of minutes in it may come back.

-if this happens on all your channels, you need to check your end.

-Reboot your device for 30 seconds 

-Use LAN (Ethernet) cable instead of Wifi

Finally, please notice that we are working on providing you with a high quality service for a low price. so if the channesl are down, just give us time necause we will be working hard and doing our best to fix the ssues.

Why My Channels Are Buffering?

the main reason behind this issue is usually low internet connection. so this means that your internet connection is low, or there are some other devices that are downloading, uploading or watching movies….the solution is to make sure that other devices are not overloading  your network, connect using LAN cable instead of Wifi and make sure your internet speed is 10 Mbps or higher

Some Channels Are Only Sound Without Video?

If you encounter this issue, please follow these steps:

1 Go to settings

2 Choose Native for the Decoder.

3 restart 

My M3u Link Is Not Working?

If the link is not working, always check the link on PC using the VLC software. If it works it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices.
Contact us if the link does not work on your PC after troubleshooting.

I am On MAG Or STB, Why My Account Is Not Working?

-Did you give us the correct MAC address?
-Are you using a firewall, proxy or VPN? If so, our servers won’t allow you to connect.
– Is your Internet speed at the recommended minimum— 8 Mbps for HD channels—or higher?
– Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
– Are your device’s specs powerful enough to effortlessly handle live HD streaming?
– If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?
– If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?
– If you’re using a MAG box have you tried restarting your device?
– If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?
– Have you double-checked the server portals we sent you in the activation e-mail?


Contact Our WhatsApp Support Team 24/7

For all other queries, complaints, feedback or issues related to our products and services, contact us on our 24×7 customer support. We are here to listen to you anytime you need us.

Call: +212 (630) 776-665 

24 Hours Free IPTV

IptvEden offers Free Trial Accounts on all its IPTV subscriptions and packages. The Free Trial Supports All Devices and Iptv Apps.