How can I cancel an order?
You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email contact@IptvEden.com and we’ll help find an alternative solution.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to [email protected].
Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
I canceled my order, but I’m not sure it went through.
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at contact@IptvEden.com (and include your original #Order number) and we’ll take a look!
I accidentally canceled my order, can I resume it?
If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email contact@IptvEden.com if you have any questions — we’re here to help.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
I don’t see the option to self-cancel!
If you’ve placed an order that contains a gift card, please email [email protected] as soon as possible (including your # order number and cancel/change request) and we can help.
Please note! If you have received a faulty product, it is important that you send an e-mail to contact@IptvEden.com before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via www.IptvEden.com the return policy applied of the shop where you did purchase the product.