Return & Refund Policy
Please find below an overview of our most frequently asked questions regarding the return policy with the answer. Is your question not in below list? Feel free to contact us at [email protected]
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to [email protected].
Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at [email protected] and we’ll be sure to get you the IptvEden you ordered!
Returns & Exchanges
How do I place a return or exchange?
We’re sorry you didn’t love your IptvEden. Please reach out to [email protected] with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What’s your return process if i’m not happy with the product?
Yes within 30 days after receiving your package. Here are your packing instructions:
- Contact us with your order number and package name.
- Explain what is wrong with your product.
Please note! If you have received a faulty product, it is important that you send an e-mail to contact@IptvEden.com before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via www.IptvEden.com the return policy applied of the shop where you did purchase the product.